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Refund & Cancellation Policy

Effective date: January 1, 2025

5 Minutes

Cancellation Window

5–7 Days

Refund Timeline

24 Hours

Support Response

1. Cancellation Window

  • •You may cancel your order within 5 minutes of placing it for a full refund.
  • •After 5 minutes, the order may already be in preparation.
  • •Contact support immediately via the Contact page to request cancellation.

2. Refund Eligibility

  • •Wrong item delivered: Full refund or replacement.
  • •Missing items: Refund for the missing items only.
  • •Quality issues: Partial or full refund upon review with photo evidence within 1 hour.
  • •Order not delivered: Full refund after investigation.
  • •Cancelled within window: Full refund.

3. Non-Refundable Cases

  • •Change of mind after preparation has begun.
  • •Incorrect delivery address provided by the customer.
  • •Dissatisfaction with taste (not a preparation error).

4. Refund Timeline

  • •Approved refunds processed within 5–7 business days to the original payment method.
  • •UPI refunds typically reflect within 24–48 hours.
  • •Card refunds may take 5–7 days depending on your bank.

5. Process

  • •Contact us via the Contact page with your order ID.
  • •Attach photo evidence for quality complaints.
  • •Our team responds within 24 hours.

Need help? Contact us.